Q. How do I purchase my order on the site?
To order your purchase :-
- Click “Add to cart” button on the products you wish to purchase.
- Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
- You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
- You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
- From here, you need to select your shipping methods and click “next” button.
- Next you'll need to choose your payment method then click “next” button.
- After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
- Click “Confirm Order” to complete the order.
Q. What are the payment methods available?
<<youronlinestore.com>> offers various kind of Payment Methods as shown below :-
1. Credit Card
Via Paypal (Visa or Mastercard / American Express / Paypal Funds)
Via Ipay88 (Visa or Mastercard / Internet Banking) <<OR>> Via MOLpay (Visa or Mastercard / Internet Banking) (Please choose only one method,removed unwanted option)
2. Invoice / Cheque / Offline Bank Transfer
Bank : MAYBANK
Bank Account : 507143417982
Account Name : HENSHEEN GROUP SDN BHD
After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :
You may scan and email us the above info to Email Address : << Your Email Address>> or fax it to us at <<your fax number>>
Note: Your purchased products will not be delivered until we have this confirmation.
Q. How to change my account personal information and shipping address?
- Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
Q. I forgot my Password for my account. What should I do to retrieve it?
- Click on “Lost Password?” and fill your email that used to register the account in the box.
- Click Submit.
- A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q. Can I cancel an existing order that has been made?
No, cancellation of order is not allowed once your order is verified. Orders that are on pending, shipping or shipped status will not be cancelled. You are advised to review your order(s) before placing orders(s) on our Site.
Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia(RM). For other countries outside Malaysia, you may contact our customer service for currency conversion rate, shipment and courier charges before payment. Please note that delivery charge imposed does not include taxes, duties and importation charges by customs in the country where your order will be delivered to. In this event, taxes and duties applicable are fully borne by buyer.
Q. How long does the delivery usually takes?
1-3 working days within Peninsular Malaysia, East Malaysia may incur 1-5 working days for delivery. Please expect a longer period of delivery time during local public holidays (Malaysia). You may always track your order status via tracking number updated after your order is processed.
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send your queries to [email protected] for us to clear your doubts.